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Elderly couple

Charter of Aged Care Rights

Your Rights = Human Rights.

You have the right to:

  • Safe and high-quality care and services

  • Be treated with dignity and respect

  • Have your identity, culture and diversity valued and supported

  • Live well,  without abuse and neglect

  • Be informed about your care and services in a way you understand

  • Access all information about yourself, including information about your rights, care and services

  • Have control over and make choices about your care, and personal and social life, including where the choices involve personal risk

  • Have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions

  • Your independence

  • Be listened to and understood

  • Have a person of your choice, including an aged care advocate, support you or speak on your  behalf

  • Be able to complain free from reprisal, and to have your complaints dealt with fairly and promptly.

  • Personal privacy and to have your personal information protected

  • Exercise your rights without it adversely affecting the way you treated.

You can read more about your rights by following the link below

https://www.agedcarequality.gov.au/sites/default/files/media/charter-of-aged-care-rights-a5-booklet.pdf

Aged Care Quality Standards:

At Welcome Care Services, we are responsible for delivering quality care and services in a way that complies with the Aged Care Quality Standards. There are 8 standards as listed below. Each one of them is  about an aspect of  your care that contributes to your safety, health and well-being.

  1. Consumer dignity and choice

  2. Ongoing assessment and planning with consumers

  3. Personal care and clinical care

  4. Services and supports for daily living

  5. Organisation’s service environment

  6. Feedback and complaints

  7. Human resources

  8. Organisational governance 

Aged care Quality standards

Source: Aged Care Quality and Safety Commission.

These  Standards help us at Welcome Care Services, focus on outcomes for consumers and reflect the level of care and services the community can expect from our organisation.
If you want to know more about how we at Welcome Care Services are guided by these quality standards to deliver supports that meet your needs, contact us

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You can read more about the aged care quality standards by following the link below

https://www.agedcarequality.gov.au/providers/standards

Your Responsibility as a consumer:

All care consumers are expected to:

  • Give Welcome Care Services all the information needed to properly deliver high quality care and services

  • Comply with the conditions of your Care Agreement and pay fees outlined in the agreement on time

  • Respect the rights of care / support workers to work in a safe environment. Any kind of violence, harassment or abuse towards staff or others is not acceptable.

  • Assistance with daily Personal activities.
    Welcome Care Services Pty Ltd provides support to participants with daily personal tasks for example showering/bathing/toileting, meal preparation, laundry, house cleaning and so on.
  • Assistance with travel.
    Welcome Care Services Pty Ltd provides support to participants to make them live as independent as is possible by supporting them to catch public transport or transporting them for shopping, medical appointments or for any other needed services.
  • Community Nursing Care.
    Welcome Care Services Pty Ltd's team of qualified nurses will work with you in conducting comprehensive assessments and to design an individualised plan of care. The services include medication management, wound management, on going diabetes management, indwelling catheter, enteral feeding, overnight care, assistance with personal care and stoma care. The services provided will undergo an ongoing review and adjustments made as needed.
  • Development of daily living and life skills.
    Welcome Care Services Pty Ltd staff will work with you in the development of life skills like dressing yourself, cooking, tidying your house and any other skills you may want to learn which are within the scope of practice of our team.
  • Assistance with household tasks.
    Welcome Care Services Pty Ltd staff will support you to live as independently as possible by for example working with you in meal preparation, feeding, doing the dishes, house cleaning, laundry and gardening.
  • Participate in community, social and civic activities.
    Welcome Care services staff will support you to be involved in community activities of your choice for example going to the library, sporting, attending special occasions.
  • Short Term Accommodation (STA) / Respite
    Short Term Accommodation/Respite might work for you if your carer needs to take a break. Our respite supports will provide you with: Accommodation Personal care Food Activities that you and Welcome Care Services agree on. Flexible respite is also available. If your carer is on a break or for any other reason, and you prefer to stay in your home. Our staff will come to your home and give you the supports that enable you to meet your goals.
  • Support coordination Level 1: Support Connection.
    Through our support connection services, you will get support to better understand your NDIS plan. All questions you have about your NDIS plan will be answered as they arise. You will be supported to get the most out of your NDIS plan through connection to the broader community services and providers. During the process you will learn and increase your skills and confidence to independently manage and direct services within your plan.
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