Charter of Aged Care Rights
Your Rights = Human Rights.
You have the right to:
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Safe and high-quality care and services
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Be treated with dignity and respect
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Have your identity, culture and diversity valued and supported
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Live well, without abuse and neglect
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Be informed about your care and services in a way you understand
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Access all information about yourself, including information about your rights, care and services
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Have control over and make choices about your care, and personal and social life, including where the choices involve personal risk
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Have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions
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Your independence
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Be listened to and understood
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Have a person of your choice, including an aged care advocate, support you or speak on your behalf
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Be able to complain free from reprisal, and to have your complaints dealt with fairly and promptly.
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Personal privacy and to have your personal information protected
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Exercise your rights without it adversely affecting the way you treated.
You can read more about your rights by following the link below
Aged Care Quality Standards:
At Welcome Care Services, we are responsible for delivering quality care and services in a way that complies with the Aged Care Quality Standards. There are 8 standards as listed below. Each one of them is about an aspect of your care that contributes to your safety, health and well-being.
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Consumer dignity and choice
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Ongoing assessment and planning with consumers
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Personal care and clinical care
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Services and supports for daily living
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Organisation’s service environment
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Feedback and complaints
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Human resources
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Organisational governance
These Standards help us at Welcome Care Services, focus on outcomes for consumers and reflect the level of care and services the community can expect from our organisation.
If you want to know more about how we at Welcome Care Services are guided by these quality standards to deliver supports that meet your needs, contact us
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You can read more about the aged care quality standards by following the link below
Your Responsibility as a consumer:
All care consumers are expected to:
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Give Welcome Care Services all the information needed to properly deliver high quality care and services
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Comply with the conditions of your Care Agreement and pay fees outlined in the agreement on time
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Respect the rights of care / support workers to work in a safe environment. Any kind of violence, harassment or abuse towards staff or others is not acceptable.